We ship within India from our New Delhi Office via Merchant Courier. Shipping is free for orders above Fifty Thousand within India. Once your order is processed and dispatched it is usually delivered within 3-7 days.
SHIPMENT PROCESSING TIME
For items that are in our warehouse, please allow 7 days for the item to be processed and delivered. Specially-made or handcrafted products are usually shipped within 4 weeks and can take even longer depending on the designer and work required. On the product page for each item, you'll see an accurate delivery estimate. E.g. 4 weeks. Some of the items are already in stock and they ship much quicker. In case you have questions regarding the shipment time please email us at firstname.lastname@example.org
ORDERING MULTIPLE PRODUCTS
If you ordered multiple items, some items may be shipped separately so that we can ensure prompt delivery. For further details please mail us at email@example.com with your order number.
After placing an order, you will receive an e-mail acknowledgment. This will be followed by another e-mail once we have verified your payment details and approved your order for shipping. In the event of a problem in processing your order, you will receive an e-mail detailing the issue and possibly requesting further information.
You will receive regular e-mail updates on the delivery status of your order. You can also check the status in the My Account or on www.merchentcourier.com by inserting the tracking number supplied.
Firstly, we'd like to apologize. We work hard to reduce lead times and avoid delays, which we let you know about as and when they arise. If you've been waiting longer than you should have and you haven't heard from us, please email us at firstname.lastname@example.org & we will get back to you within 48 hours.
DUTIES & TAXES
CUSTOMERS IN THE US, AUSTRALIA, SINGAPORE & HONG KONG
We cover the cost of import duties to the above countries. You will not receive an additional bill from the courier. If you are ordering from within your own customs zone or country, import duties will not be applicable, however, you may have to pay VAT or local sales taxes. For the US, these are included at the checkout.
For Returns please contact us at email@example.com
Cancellation & Refund Policy
You may cancel an order within 24 hours after placing it. No cancellations beyond 24 hours will be entertained barring extenuating circumstances (i.e. National Holiday). Any accepted cancellation beyond 24 hours will be exclusively at the discretion of firstname.lastname@example.org. A cancelled order will result in a credit to the users credit card/account. Refunds will be processed in a form of credit to their Credit Card / Net Banking / Debit Card Account within 7 business days.
ALL OTHER CUSTOMERS
For all other customers, import duty is not included in the prices you see online. You may have to pay import duties upon receipt of your order or at a later date depending on your customs authority. You will not have to pay VAT or sales taxes, but there may be other local taxes that you need to pay to receive your order.
If you have any questions or estimates of duty charges* please email us at email@example.com. "*Estimated Duty Charges are to be used as a guide only and are based on time from order. Exclusively cannot take responsibility for inaccuracies."
WHOLESALE ENQUIRIES AND ORDERS
Please contact us on firstname.lastname@example.org if you have any wholesale requests.